Founded in 1989, CommUSA is a privately-held authorized Motorola two-way radio reseller and service center. CommUSA is consistently in the top five of more than 600 authorized resellers and partners nationwide. CommUSA provides two-way radio and wireless broadband technology solutions to a wide variety of businesses and industries including event venues, hospitals, amusement parks, office places, schools, casinos, hotels, and retail stores, among many others. Even in the age of the ubiquitous cell phone, there is still an undeniable need for the confidential, multi-channel, multi-person communication form that only a two-way radio can provide.
The company has significant reach within the two-way radio industry but somehow manages to maintain its family feel. Founded by Roger Schuknecht, and eventually joined by his wife Pam in 1996, the company is now primarily led by Jim Guscette (Pam’s son), who serves as SVP. Jim also serves on Motorola’s channel partner advisory council. With their strong emphasis on excellence in sales and service CommUSA employees live by the mantra “The Customer is Always Right.”
Tami Beverson, CommUSA’s Controller, has worked for the company for 10 years. Ms. Beverson says she appreciates the high level of respect and autonomy employees have regardless of their position. All employees are encouraged to be 100% responsible for the highest standards of excellence within their area of the business. From an HR perspective, the company doesn’t rely solely on performance reviews but instead believes in ongoing, in-the-moment coaching. This has proved to be highly successful because the company has done a great job of building high levels of trust and commitment among employees.
The company also has a commitment to giving back to the community. They have provided donations, volunteer hours, and support to organizations including the March of Dimes and the Red Cross, among others. To learn more about CommUSA including its products and its people, visit www.commusa.com.