3.26.25
By Jennifer Jacobus, PHRca, SDEA CEO 
As a business owner, HR professional, or someone handling HR responsibilities, you’ve likely encountered a challenging employee, one who underperforms, disrupts teamwork, or creates negativity in the workplace. While it may seem easier to ignore the issue, doing so comes with a significant risk: you may lose your best employees in the process.
The Silent Cost of Problem Employees
Problem employees impact more than just their own productivity; they affect the entire team. When high-performing employees see their hard work undermined by a disengaged or disruptive colleague, frustration builds. Over time, this frustration can lead to disengagement, lower morale, and eventually, turnover. Your top employees may start looking for opportunities where their efforts are valued, and the work environment supports their success.
Why Addressing the Issue Matters
Ignoring a problem employee sends a message, intentionally or not, that poor performance or toxic behavior is acceptable. This can erode workplace culture, reduce overall efficiency, and create unnecessary stress for your team. Conversely, addressing the issue promptly and effectively shows that you prioritize a healthy, productive work environment.
Steps to Take
- Identify the Issue: Determine whether the problem is due to performance, behavior, or both. Gather feedback from managers to understand the full impact.
- Communicate Clearly: Have an open and honest conversation with the employee. Set clear expectations and offer support for improvement.
- Document Everything: Keep records of conversations, performance reviews, and any corrective actions taken. This ensures a fair and structured approach.
- Provide Coaching or Training: If the issue stems from a skill gap, consider offering additional training or mentorship opportunities.
- Take Decisive Action: If the employee fails to improve despite guidance and support, be prepared to make a tough decision. Whether it’s reassignment, performance improvement plans, or termination, taking action protects the integrity of your team and business.
The Bottom Line
Your best employees thrive in an environment where hard work is recognized, teamwork is valued, and accountability is upheld. Addressing problem employees isn’t just about correcting behavior, it’s about fostering a workplace where your top talent wants to stay and grow. By taking proactive steps, you protect your company’s culture and long-term success.
Are you dealing with a challenging employee situation? SDEA is here to support you, we are part of our HR team. Call us at 858-505-0024.
